FAQ_FAQ_Zhongshan Cathy lighting Co.,ltd

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+86-15007618699

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FAQ

A

Are you a manufacturer or a trade company?

2021-04-26 17:42:30

B

We are a manufacturer , we have our own assembling factory and raw material die-casting factory. we can guarantee the delivery and quality of our products.

A

Can I have a sample order for led light?

2021-04-26 17:42:21

B

Yes,we welcome sample order to test and check quality,Mixed samples are acceptable.

A

How do you ship the goods and how long does it take to arrive?

2021-04-26 17:42:11

B

We usually by express(DHL, FEDEX, UPS, TNT, EMS, etc.), air, sea..It usally takes 3-5 days to arrive.Airline and shipping are also optional.

A

How to proceed an order for LED Flood Light ?

2021-04-26 17:42:00

B

Firstly, please let us know your detail requirement and application environment,

secondly we will recommend some suitable products and solutions to you according to your request.

Thirdly, after confirm all the details, customers will issue the purchase order and make the payment to confirm, then we start for the production and arrange the shipment.

A

How to deal with the defective?

2021-04-26 17:41:50

B

All of our product are produced in strict quality control system, the defective rate is less than 0.2% according to our shipment records. We offer 2 years warranty for this product, if there is any defective during the warranty, please provide the picture or video for the working situation of the defective lights, we will ship the new lights to you within a few days or send it together with your next order.

A

Is it OK to print my logo on led light product?

2021-04-26 17:41:40

B

Yes, MOQ100pcs/watt of each model we will make laser printing on lamp body

MOQ500pcs/watt of each model we can both laser printing on lamp body and printing on glass

A

Could you please make it clear to me about your trade information?

2021-04-26 17:41:27

B

Sure. Please find details below :

Payment terms: L/C, T/T, Western Union.

Payment condition: 30% deposit in advance, 70% balance before delivery or against the copy of Bill of Lading.

A

why should you buy from us not from other suppliers?

2021-04-26 17:40:35

B

* we are focus on one type lighting(outdoor lighting). which will be more professional than those factory manufacture many kinds of light

* Cathy lighting proceed led outdoor lighting for 7 years. Making die-casting housing over 10 years.

* To cooperate with us ,we could offer the best service for pre-sales and after sales.

From accessories and complete light one stop purchase. Thinking over for cutomer. Teach good technogoly and give good recommendation in marking and solution.

A